Most issues can be resolved by talking through the problems with a teacher, senior teacher or the Headteacher. If you are unable to resolve the problem informally it may be necessary to make a formal complaint.

All schools are required to have a complaints policy. You should ask your child's school for a copy of their policy so that you know exactly how they will deal with such matters and who you should contact. This will normally involve raising your concerns with the Headteacher followed by a complaint to the school governors if you remain unhappy.

If you have been unable to resolve your complaint and you think your school is acting 'unreasonably' you canwrite to the Secretary of State for Education. Complaints to the Secretary of State are handled by the government’s Department for Education (DfE).

Your letter should include the steps you have already taken to resolve the problem. The DfE will not usually be able to investigate your complaint if your child no longer goes to the school where the incident took place. You can write to the Secretary of State for Education at:

The Secretary of State
Department for Education
Sanctuary Buildings
Great Smith Street
London
SW1P 3BT

Telephone: 0370 000 2288

No, Local Authorities do not have a duty to investigate complaints about schools.

Torbay Council can however provide guidance and advice about complaint procedures to parents, carers and schools.

Concerns or complaints about any of the following issues should be made to the Council