Allow
More info
Where to find information about the benefits that are available
Department for Work and Pensions (DWP)
The DWP manages national social security benefits for people with long-term health and disabling conditions, including carers. Services are delivered through local and national offices. Each agency has its own charter - available on request.
The Pension Service
Crownhill Court, Tailyour Road, Plymouth PL6 6UE
Tel: 0845 60 60 265.
Tel: 0845 60 60 265.
Serves people aged over 60. Manages the Minimum Income Guarantee (Pension Tax Credits from Oct 2003) and state retirement pension. Regular information surgeries are provided throughout Torbay by the local service team. For details call (01803) 210633 or see notices in Torbay Council's Connections offices.
Age Concern (Torbay)
Sandwell House, 4 Dendy Road, Paignton, TQ4 5DB
Tel: 01803 555181
Email: Reception@ageconcerntorbay.org.uk
Tel: 01803 555181
Email: Reception@ageconcerntorbay.org.uk
Serves anyone aged 55 and over. However it is mainly aimed at older people who are disadvantaged for any reason e.g. lack of confidence, mild dementia, confusion or physical frailty. Many have little or no contact with others. The aim is to empower them to live independent lives; to support them in their decision-making.
We will only work with people who wish to have the support of an advocate. Advocates will not make decisions for older people, provide counselling, offer long term befriending, or provide legal or financial advice, but will signpost people to someone who can help.
Jobcentre Plus
First Contact Centre: 0845 602 1036 (for first time claims only).
Serves people of working age. Manages Jobseeker's Allowance, Income Support and Incapacity Benefit. Also processes first time claims for Carers Allowance.
Disability and Carers Service
Warbreck House, Warbreck Hill Road, Blackpool FY2 0YE
Manages claims for Attendance Allowance (AA), Disability Living Allowance (DLA) and Carers Allowance (CA). For enquiries about existing AA/DLA claims, telephone: 0845 712 3456. For enquiries about existing CA claims telephone: (01253) 856123.
The Social Fund
Clarenden House, Western Way, Exeter EX1 2DA
Claims for Community Care Grants, Funeral payments, Budgeting Loans and Crisis Loans: Telephone: (01392) 474700. Crisis Loans only: (01803) 356000.
The National Benefit Enquiry Line (for people with disabilities and carers)
9th Floor, Victoria House, Ormskirk Road, Preston PR1 2QP.
Tel: 0800 882200.
Tel: 0800 882200.
Part of the Disability and Carers Service, the office provides benefits advice and information, including the following leaflets:
- SD4 Caring for Someone? (for people with caring responsibilities (covers Carers Allowance, Home Responsibilities Protection and Income Support)
- SD1 Sick or Disabled? (for people with mental illness or disability and those who look after them)
- GL12 Going into Hospital
- GL15 Help if you live in a Residential Care or Nursing Home.
- HC11 Help with Health Costs
- IS20 A Guide to Income Support
Other benefits
Certain specialist benefits are available through other government departments. These are mainly related to industrial or occupational injuries/diseases, including those sustained during military service. Contact the Disability Information Service for further information and contact points.
Contact Customer Services
- Tel: 01803 207201
- Email: connections@torbay.gov.uk
- Fax: N/A
