	Connections Torbay Council Town Hall Castle Circus Torquay TQ1 3DS
	fss @torbay.gov.uk
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Sundry Debts and Miscellaneous Income

What are Sundry Debts and Miscellaneous Income

Sundry Debts or Miscellaneous Invoices are issued for a number of reasons and for a wide range of Council services. If you have received an Invoice for a Sundry Debt it will either relate to a service you have requested from the Council or to recover money that you were not entitled to. A Sundry Debt may also include costs incurred through legal proceedings.

I do not agree with the invoice I have received. What should I do?

If you feel that the invoice you have received is incorrect please contact the relevant Service Area providing the service as soon as possible. Disputes can be investigated and problems can be solved.

Can I get a copy of the invoice?

Copy invoices can be requested by telephone and will be provided within a couple of days and can be be sent by post or by fax.

I have overpaid my invoice. How can I get my money back?

If you believe you have overpaid an invoice please contact the Service Area providing the service. Please make sure you have full details of payments made as they will need to be checked against our records. Refunds will only be issued in the name of the person stated on the invoice unless we have signed authorisation from them or their legal representative.

Why have I received a credit advice note?

If an invoice has been issued incorrectly or you have been overcharged, a credit advice note is issued. If the credit adjustment results in you having overpaid your invoice, a refund will be given for the overpayment. If the credit adjustment does not fully clear the invoice you will need to pay the remaining balance.

Why have I received recovery letters?

If an invoice is not paid upon receipt, or an arrangement has not been followed, recovery letters will be issued. Continued failure to pay could result in the debt being referred to a collection agent or Court proceedings being commenced.

How can I get in touch with you?

If you need to contact the Service Area providing the service please telephone the Council’s main switchboard and ask to speak to the person who raised the invoice (their name will be on the invoice). Alternatively you can contact the Debtors Team.

I cannot pay my invoice in full. Can I pay by instalments?

Not all services will allow invoices to be paid by instalments. If you have problems paying and you need to request payment by instalments, the relevant Service Area needs to be contacted as soon as the invoice is received.

Where and how can I pay my invoice?

There are many ways to pay your Sundry Debt invoices. They can be paid by debit or credit card at the Councils collection offices, by 24 hour telephone or by internet payment. Cash payments can be made at the Torquay collection office and payment by cheque at all three collection offices. Please refer to the back of your invoice for further payment methods.